Refund policy

Return & Refund Policy – Comfora

At Comfora, we maintain strict quality checks to ensure customer satisfaction. Please read our policy carefully before purchasing.

1. No Returns on Used Products

Due to hygiene and personal care standards, used, opened, or tampered products are strictly non-returnable under any circumstances.

2. 24-Hour Reporting Window (Strict)

All issues must be reported within 24 hours of delivery.

To be eligible:

  • Product must be unused and in original packaging

  • A clear unboxing video is mandatory

👉 Without an unboxing video, no claims will be accepted.

3. Return Eligibility (Limited Cases Only)

Returns are only accepted if:

  • Product is damaged during delivery

  • Product is defective (non-functional)

  • Wrong item has been delivered

4. Refund Policy

  • Refunds are processed only after inspection and approval

  • Refund method:

    • Prepaid orders → original payment method

    • COD orders → store credit only

👉 No cash refunds for Cash on Delivery orders

5. Non-Returnable Situations

We do not accept returns if:

  • Product has been used even once

  • No unboxing proof is provided

  • Request is raised after 24 hours

  • Customer changes mind after delivery

6. Cancellation Policy

  • Orders can only be cancelled within 6 hours of placing the order

  • Once processed or shipped, cancellation is not possible

8. Refund Processing Time

Approved refunds will be processed within 5–7 business days

9. Contact Us

For any issues or queries, contact us at:
📧 comforasupport@gmail.com